At Quantum Quill Media, we strive to provide our customers with high-quality products and services. If you are not entirely satisfied with your purchase, we're here to help.
1. Digital Products
1.1. Refunds: Due to the nature of digital products, all sales are final and non-refundable. Once a digital product has been purchased and downloaded, we cannot offer a refund or exchange unless the product is defective or not as described.
1.2. Defective Products: If you believe you have received a defective digital product, please contact us at support@quantumquillmedia.co.uk within 2 days of purchase. We will investigate the issue and, if necessary, provide a replacement or issue a refund.
2. Physical Products
2.1. Refunds: We offer refunds for physical products purchased through our website within 7 days of delivery. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
2.2. Return Shipping: Customers are responsible for paying return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
2.3. Refund Processing: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 7 days.
3. Subscription Services
3.1. Cancellation: Customers may cancel their subscription services at any time by contacting us at support@quantumquillmedia.co.uk. Subscription fees are non-refundable, and no refunds will be provided for partial subscription periods.
4. Contact Us
4.1. If you have any questions or concerns about our refund policy, please contact us at support@quantumquillmedia.co.uk. We are here to assist you and ensure your satisfaction with our products and services.